Assistant Immersive Experiences Supervisor

As a pillar of field operations, the Assistant Supervisor ensures seamless workflows and guest experience excellence on a daily basis. Supporting team and HR management, this proactive individual guarantees operational stability and the upholding of high standards within our immersive experiences.

Type

Permanent contract. Flexible schedule, availability required evenings and weekends.

Under the supervision of the Immersive Experiences Supervisor, the Assistant Immersive Experiences Supervisor serves as an operational pillar on the ground. This person ensures the continuity of daily operations, maintains the fluidity of workflows, and actively contributes to real-time operational decision-making.

This person plays a key role in coordination, support, and information relay between teams and the Supervisor. They help maintain high standards in visitor experience, operational efficiency, and adherence to procedures and policies, within a unionized environment.

The Assistant Supervisor, Immersive Experiences is recognized as a reliable and proactive resource, capable of taking initiative within established guidelines and ensuring operational stability during the Supervisor’s occasional absences, while respecting established decision-making frameworks.

As part of their responsibilities, this person is also called upon to handle certain aspects of human resources management, including support for scheduling, participation in recruitment processes, and the application of administrative or disciplinary measures, in collaboration with the Supervisor and HR teams.

KEY RESPONSIBILITIES

• Ensure the smooth running of daily floor operations, in support of the Immersive Experiences Supervisor.

• Coordinate on-site team activities to ensure operational fluidity (welcome, ticketing, boutique, experience, exit).

• Act as the reference point for employees during shifts for any operational questions or situations requiring prompt intervention.

• Apply and enforce operational procedures, and participate in disciplinary processes in conjunction with the Supervisor.

• Identify operational issues in real time and propose or implement appropriate solutions within their scope of authority.

• Ensure clear and effective communication between ground teams and the Supervisor.

• Contribute to the quality of the visitor experience by ensuring consistency and excellence in the service provided.

• Support the onboarding and integration of new employees on an operational level.

• Participate in the implementation and continuous improvement of tools, procedures, and workflows.

• Conduct operational follow-ups (end-of-day reports, incident reports, field observations).

• Ensure compliance with occupational health and safety standards and report any at-risk situations.

• Ensure that spaces are functional, clean, and ready to welcome the public at all times.

• Collaborate with various departments (ticketing, technical, operations) to ensure operational consistency.

• Maintain a high level of vigilance regarding the condition of equipment and report maintenance needs.

• Perform any other related tasks necessary to achieve the objectives of the position or the smooth functioning of the operations.

REQUIRED QUALIFICATIONS

Minimum Academic Requirements: College diploma (DEC) or relevant training in management, operations, or a related field.

Required Professional Certification(s): First aid certification, an asset.

Minimum Years of Experience: Minimum 2 years of experience in operations, coordination, or customer service.

REQUIRED COMPETENCIES

• Various combinations of relevant training and experience may be considered.

• Strong organizational skills and ability to manage multiple priorities simultaneously.

• Ability to take initiative within a structured framework and demonstrate operational judgment.

• Excellent interpersonal skills and ability to mobilize a team without direct hierarchical authority.

• Comfortable working in a structured and unionized environment, respecting established roles and responsibilities.

• Strong stress management skills and ability to respond quickly to unexpected situations.

• Excellent communication skills, both verbal and written.

• Proficiency in French and English.

• Proficiency in Google Suite and Microsoft Office tools.

• Comfort with technology-driven environments.

• Experience in a high-traffic environment, an asset.

• Experience in the entertainment or immersive experiences sector, an asset.

• Availability evenings and weekends.

Please send your CV along with a cover letter, indicating the job title in the subject line of your email. We thank all applicants. However, only those selected for an interview will be contacted.