Audio Visual Event Technician

The Children's Museum of Indianapolis

The Audio-Visual Event Technician is responsible for supporting live AV event production experiences for The Children’s Museum of Indianapolis, specifically evenings and weekends. The Technician collaborates with internal colleagues to setup and support new and existing technology for events and programs. The technician installs, operates, tests, repairs and maintains AV equipment as well as participates in the tear down of intermediate to advanced audiovisual, audio, computer, video, lighting display and projection equipment. They provide exceptional customer service with visitors, staff, volunteers, contractors and vendors.

The Children’s Museum is fiercely devoted to our Diversity, Equity, Accessibility, and Inclusion (DEAI) efforts. Together we are building and sustaining an inclusive culture that encourages, supports, and celebrates differences.

ESSENTIAL RESPONSIBILITIES:

1. Acts as AV point person for events. Oversees the AV package offerings and deployment, event planning, design and production to ensure Museum standards are met and customer expectations are addressed. Coordinates staff schedules for before and after-hours event setups and AV equipment as necessary.

2. Consults with event coordinators and participates in meetings related to upcoming events.

3. Works to support the AV event needs through the creation/editing of custom graphics, videos, and playlists. Manages the recording of custom announcements and museum-wide digital signage. Oversees the planning, setup, filming, and recording of live performances for Museum record and local playback.

4. Coordinates and manages virtual production and large-scale Zoom webinars for internal and external museum use. Responsibilities include collaboration and event planning with requestors, creation of webinar, webinar branding, managing panelist/attendee list, webinar graphic/music creation, event support, etc.

5. Manages daily work related to area of expertise through the IIT Help Desk ticketing system for ongoing communication with our customers.

6. Performs scheduled maintenance or gallery installations. Performs regular gallery technology startup, shutdown, repairs, and maintenance.

7. Creates and maintains relationships with outside industrial technology developers.

8. Utilizes existing asset management systems and maintains accurate records of repairs, maintenance, inventory, equipment usage, and supply usage. Coordinates vendor and third-party repairs of event associated peripherals. Assists the team with proper security, storage, transportation and maintenance of equipment. Is accountable for all equipment inventories before and after each event.

9. At the direction of the Audio-Visual Services Manager, provides hardware and software support for gallery and public space PCs, associated software, and peripherals, including installation, and troubleshooting.

REQUIREMENTS:

1. Three (3) years of audio-visual industry experience working for an AV company or in a Media Department in a similar business environment. CTS preferred.

2. Two (2) years of direct related experience in PC help desk support, AV support of exhibit technology installation and maintenance, or theatre industry technology.

3. Demands high level of attention to detail and the ability to work with and meet strict deadlines.

4. Ability to effectively work with a diverse and highly skilled team of staff, volunteers and interns.

5. Must be able to work a flexible schedule, including weekends, evenings and some holidays.

6. Must have strong technical skills and the ability to quickly learn and apply new technologies.

7. Must have knowledge and experience regarding the configuration, assembly, and operation of computer, industrial and electrical technologies.

8. Must have excellent logic, analytical, problem resolution, and communication (both written and verbal) skills.

9. Listening techniques to evaluate sound environments for quality.

ADA REQUIREMENTS:

  • Must be able to view computer monitors, reports, manuals, and observe sound and lighting equipment.
  • Must be able to communicate extensively and effectively via telephone/TDD, one on one conversations and two-way radio.
  • Requires extensive use of computer keyboards, various lighting, sound, and control equipment, interactive media and video systems. Heavy use of power tools, electrical instruments, lift operations and light maintenance.

Must be able to sit, stand, walk, negotiating stairs for extended periods of time. Must also be able to bend, kneel, climb and reach; work in an outdoor environment during various weather conditions and lift 50 pounds.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)