Digital Media Technician

North Carolina Museum of Natural Sciences

Primary Purpose of Position:
The Digital Media Technician is a skilled position that sits within the Digital Media Group (DMG), a six-person interdisciplinary unit, under the day-to-day management of the Head of Digital Media. The DMG shares responsibilities alongside the Exhibits Unit of the section in the development, creation, and maintenance of mixed media learning experiences for the museum. DMG expertise can span high quality videography, editing, broadcasting and live-streaming, music, voice and sound engineering, animation, 3D, VR/AR modeling, 360-degree image capture for online interactive experiences, and oversight of museum’s three state-of-the-art digital theater spaces. DMG team members are responsible for the design, smooth-running, upgrades, and maintenance of the digital exhibits and assets. This requires a working knowledge of the proper operation, programs, and hardware of the multimedia exhibits.

Key Responsibilities:
Duties include but are not limited to:

  • Tasked with start-up, operation, and maintenance of digital exhibits throughout the museum
  • Setup and operation of AV presentation equipment for daily presentations and special events
  • Operation of the recently upgraded 4k SECU Daily Planet Theater
  • Operation of the recently upgraded 4k WRAL 3D Digital Theater
  • Providing training and advanced professional expertise to the museum’s online digital programming efforts
  • Operating professional recording and streaming equipment
  • Recording and supporting museum researchers in the field with their endeavors as well as the museum’s education and marketing sections
  • Providing videography and editorial expertise in the recording and manipulation of digital content across multi-platform applications for Exhibits, Marketing, Research, and Education
  • This position has rotating hours to support museum start-up, maintenance, special programs, and after-hour events
  • Occasional weekend work is required

Section/Unit Description:
The Exhibits and Digital Media Section is responsible for the creation and upkeep of both classic and state of the art public galleries spread across seven floors of the main building downtown complex as well as three satellite museum locations. The section champion’s the Museum’s mission and advances operational plans. It provides cross-sectional collaboration to support the network across the State and contribute to total quality management.

Digital Media Unit: Under the day-to-day management of the Head of Digital Media, the six person highly collaborative unit shares responsibilities alongside the Exhibits Unit in the development, upfit, creation, and maintenance of media experiences in the museum. It also provides training and advanced professional expertise to the museum’s online digital programming efforts. The unit operates a professional recording and streaming studio with full 4K editing capacity. The unit supports museum researchers in the field with their endeavors as well as the museum’s educational and social media units. Unit expertise spans music, voice and sound engineering, animation, 3D and AR modeling, high quality photography, 360-degree image capture for online interactive experiences, and oversight of three state of the art digital theaters.

Division Description:
The state’s museum devoted to science and nature, North Carolina Museum of Natural Sciences in central Raleigh, is the largest institution of its kind in the Southeastern United States and, with over a million visitors a year, the state’s most visited museum. Its 300,000 square foot downtown campus is augmented by Prairie Ridge Ecostation and satellite facilities in Whiteville, Greenville, and Contentnea Creek. Together, they provide a variety of curriculum-focused classes onsite, offsite, outdoors, and online for pre-kindergarten through graduate students across the state.

As a museum of nature, we integrate the dual concepts of illumination and inspiration with the work we do and the many stories we tell. In a time of unprecedented environmental challenges, nothing could be more critical. This nexus of ideas makes us unique. Across three vibrant floors of laboratories and exhibitions, our Nature Research Center provides an unparalleled opportunity to see science in action by watching museum researchers studying the natural world in real time. In the Nature Exploration Center, exhibits and live animal displays reveal North Carolina’s rich natural habitats, wildlife, and geology from the Appalachian Mountains to the Atlantic Ocean.

Department Information:
The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina, literally from A to Z. The Arts to the Zoo, and so much else – parks, aquariums, historic sites, archaeology, African American Heritage Commission, science and history museums, the state Symphony, Library and Archives, historic preservation, land and water stewardship, and more. These places, and the ideas they represent, create a shared identity in North Carolina. They provide common ground. Everyone is welcome. The Department’s vision is to be the leader in using the state’s natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our state’s diverse population, culture, and history. We encourage you to apply to become a part of our team.

Check out this amazing video about our Department.

Knowledge, Skills and Abilities / Competencies

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Qualified candidates must have or be able to:

  • Knowledge and experience in producing live and recorded programming both on location and in a studio setting
  • Working technical knowledge of specialized media equipment
  • Demonstrated experience maintaining and troubleshooting new and legacy media equipment
  • Skill in selecting and applying established artistic techniques, tools, and talents to produce broadcast television, radio, and emerging media programs
  • Demonstrated technical proficiency with Adobe Premiere and Photoshop
  • Ability to setup and operate a small sound system using powered speakers and a standard audio mixer
  • Ability to independently schedule tasks, resources, and materials to complete work assignments
  • Ability to work occasional weekends and after-hours events

Physical Requirements:

  • Must have the ability to climb and work on a ladder as a part of mounting and installation of digital exhibit components
  • Work requires close visual acuity to perform an activity such as determining camera focus
  • Work requires good hearing to evaluate and troubleshoot audio signal issues

Management Prefers:

  • Proficiency in the set-up of industry standard remote video and broadcast recording equipment for capture and streaming of live and pre-recorded content in field locations.
  • Working knowledge of Eluminati’s Worldviewer application
  • Demonstrated technical proficiency with Adobe After Effects, Illustrator, and other programs in the Adobe Creative Cloud
  • Demonstrated working knowledge of webcasting applications such as Livestream, LiveU, and social media platforms such as Livestream, YouTube Studio, and Facebook Studio
  • Demonstrated technical proficiency in techniques, practices, and methods used in the production process of broadcast television, radio, and emerging media programs
  • Ability to read technical diagrams for audio and/or video systems
  • Working knowledge of Microsoft Outlook, Word, Excel, and Teams
  • Ability to select and convey standard technical information, and artistic and aesthetic concepts verbally and in writing to team members, management, clients/customers and the public
  • Working knowledge of computer software and platforms on Mac/PC/Linux
  • Ability to understand basic networking protocols
  • Ability to lift 30lbs.
  • Ability to work independently and utilize professional judgment in making changes and adjustments
  • Ability to think logically and engage in problem-solving techniques
Minimum Education and Experience Requirements
  • Associate’s degree in media production, photography or commercial art from an appropriately accredited institution and two years of experience in audiovisual equipment operation, graphic design, and photography
  • An equivalent combination of education and experience.