General Manager

WNDR Museum is an interactive experience: a multi-sensory showcase of art and technology. Our message is simple: We are all artists. And as artists, our visitors are more than passive onlookers. Whatever they do in our museum, IS art.

WNDR is a collective of thinkers, artists, poets and designers, working at the intersection of art and technology. The expansive programs put forth as a collective hub includes our museums, creative studio, and bold collaborations. At WNDR, you’ll have the opportunity to work directly with hands-on leaders and mission-driven individuals everyday.

About the role

WNDR is seeking a General Manager who is passionate about delivering joy and delight to guests, who will be responsible for the operations and overall guest experience of WNDR visitors, who will oversee the merchandise and F&B experience (a self-contained component of the WNDR experience) and will assist in executing on WNDR’s strategic growth plans.

WNDR Museum was named by USA Today readers the #5 Best Immersive Art Experience in the United States and has become a must-see destination in Chicago. WNDR is an immersive experience blending technology and art, inviting guests to interact with artworks and play a role in the museum’s ‘look and feel’ – breaking the boundaries of the ‘museum’ experience. WNDR believes challenging traditional frameworks in order to spark imagination and a sense of possibility.

WNDR’s General Manager will work closely with the WNDR President, Chief Experience Officer, CXO as well as its CFO, and will manage personnel (WNDR Managers, Ambassadors, facility maintenance, and others) oversee strategic and tactical enhancements of the guest experience, and oversee activity related to WNDR artworks (including routine maintenance, condition reports, and installation). Additional responsibilities include (1) Interaction with guests to address any on-site concerns/needs, (2) Overseeing managers on duty, (3) Developing ongoing training programs for all personnel, and (4) Ensuring the facilities are maintained with high standards for safety, cleanliness, and appearance.

Desired skills and experience, and expectations related to role:

• 5+ years experience as GM, Director, Operations Manager, or On-Site Manager (with accountability for all operations) in hospitality setting (entertainment venue, F&B, lodging, or other)
• Flexible working schedule akin to restaurant/bar (vs. 9-to-5), including on-site presence for occasions of special events, installations, or other museum related activities.
• Integrity must be at the core of your values
• Passion to represent WNDR with professionalism, clear communication, high integrity, and enthusiasm for our purpose and mission
• Excellent interpersonal skills
• Ability to work in a fast-paced, team-oriented environment
• Ability to organize, direct, and manage projects, work independently, and demonstrate good judgment – holding yourself accountable for activity and results under your leadership
• Technology Skills: Knowledge of computer hardware and software, including MS Word, Excel, Outlook; Familiarity with project management software (Asana/Airtable/Etc); Proficiency with restaurant software applications (POS/Aloha/Open Table/Resy/Excel); Familiarity with CAD or other design software a plus.
• Ability and initiative to establish and maintain effective working relationships with co-workers, volunteers, supervisors, and public officials

We’re excited to hear from you.

At WNDR, we are passionate about finding people to continuously help us grow our organization. We encourage you to apply, even if your experience doesn’t match every detail of the job description. If we don’t see something that immediately fits, we will keep your resume on file for future opportunities.

WNDR Museum warmly welcomes people of all ages, identities, ethnicities, beliefs, religions, and backgrounds to join our team. WNDR is an equal opportunity employer, fully committed to achieving an inclusive and diverse workplace and we strongly encourage nontraditional candidates to apply. We hold ourselves to our commitment and continuously strive to attract, engage, and grow with our talented team.