Immersive Experiences Lead 

Do you have a passion for designing and building new experiences and demos that showcase ideas and capabilities in experiential ways? Do you love storytelling and engaging with customers? Do you thrive at working across multiple stakeholders to ensure that we collaborate and deliver the best customer experiences possible? Are you looking for a role where you’ll be part of an exciting and fast-paced team that dreams big and is customer obsessed? If this kind of role excites you, read on.

Microsoft’s Customer Engagement Team (CET) manages executive-level customer programs, including a network of global customer experience centers designed to improve customer and partner relationships, increase trust in Microsoft through our technical and business expertise, and accelerate AI transformation. CET’s customer experience centers are in Redmond, Silicon Valley, Singapore, and Munich, as well as a network of 40+ Microsoft Technology Centers worldwide.

As part of the Customer Engagement Team, we are looking for an experiential+digital marketer to become one of our Immersive Experience leads. This “strategic-doer” role will help create interactive and engaging industry-focused immersive experiences that highlight Microsoft’s commercial solution areas and AI technologies to accelerate sales. You will be a combo of content strategist+ creative producer + project manager – and have first-hand working knowledge of how immersive experience technologies can most effectively be deployed. This position will help create immersive experiences – customer-facing demos that we deliver both 3D (three dimensional) physically and with digital scale – and be accountable for site immersive experiences fabrications and installations at the centers, as well as budget management, project management, stakeholder input, communications, and measurement.

This role is based in Redmond and will be assigned to the Executive Briefing Center on Microsoft’s main campus in Redmond and will also have responsibilities to support our Experience Center based in Munich (this will require some periodic travel to Munich). This position will work closely with cross functional teams and stakeholders to regularly review Experience Center strategies, identify gaps in offerings and recommend solutions, and educate stakeholders on the value of Immersive Experience and how they align to Solutions and Industries.

The Immersive Experiences Lead is a self-starter with the ability to build partnerships. This role requires an individual who has proficient project management skills and can manage multiple projects simultaneously. You should be able to communicate effectively with executive stakeholders and deliver independently on both strategic and tactical program initiatives. You should be organized, comfortable establishing processes and guidelines, collaborative, and able to work individually and collectively with the Immersive Experiences team and as a cross-functional partner and thought leader.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

  • Partner closely with Site Directors, Envisioning Specialists, cross functional teams and key industry stakeholders on designing and deploying immersive experiences at scale both virtually and for our various customer centers globally.
  • Define and implement processes and cadence for keeping experiences up to date and in alignment with industry priorities and solution offerings.
  • Partner with the broader Customer Engagement Team on A/V, content management, and technology strategy as it relates to experiences.
  • Provide communications of updates, process changes, experience announcements and significant wins that occur in the business.
  • Participate in Quarterly Business Conversations with the team for executive leadership and stakeholders.
  • Perform program landscape research and analysis, forecast and examine business trends (e.g., customer feedback and expectations) to identify audience size and program scope, and stay current, agile, competitive, and contribute to programs impacting the broader unit. Show thought leadership in contributing to overall business goals, objectives, strategies, and short- and long-term business priorities. Understand and identify current program risks, impact, and develop mitigation plans impacting the broader unit.
  • Identify and scope opportunities to develop new programs and improve current ones impacting the broader unit. Lead the identification and resolution of root problems (e.g., root-cause analysis) and the definition of the program strategy. Gather program requirements, identify resource needs, create the project plan and targets, and work across teams to align on the plan of record. Drive clarity in highly complex program issues and strive for simplification.
  • Lead others who work with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design highly complex programs from initiation to delivery, independently. Provide expertise to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.
  • Lead the defining and tracking of success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program.
  • Lead a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for highly complex programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes. Establish objectives and success criteria for the project in an inclusive, collaborative manner with all stakeholders.
  • Provide insight to lead others to understand mapping or how people, process, technology, and systems work and impact one another. Lead the collaboration including leveraging other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are rigorous and executed efficiently. Develop processes around scope and scheduled changes for programs impacting the broader unit and communicate them to stakeholders. Recognize process gaps/inefficiencies and drive strategies for optimization.
Other
Embody our culture and values


Qualifications


Required/Minimum Qualifications
  • Bachelor’s Degree in Business, Operations, Finance or related field AND 6+ years work experience in marketing, content strategy, experiential marketing/immersive design in a program/project management capacity
    • OR equivalent experience.

Preferred Qualifications
  • Experience with vendor/agency management and operational excellence with demonstrated strategic planning ability
  • Creative thinking ability to design and optimize new processes and solutions
  • Problem solving and escalation management in a complex environment
  • Experience managing budgets
  • Proficient project management skills with proven track record of successfully managing multiple projects simultaneously
  • Experience using data and metrics to measure impact and determine improvements
  • Industry Knowledge: Familiarity with entertainment, marketing, or technology sectors
  • Understanding of AI transformation and cloud computing concepts and trends, including Microsoft’s Commercial Solution Areas and technologies
Business Program Management IC5 – The typical base pay range for this role across the U.S. is USD $115,000 – $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $146,200 – $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until June 15, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.