Multimedia AV Tech Manager

ABOUT WNDR

WNDR Museum is an immersive experience located in the vibrant West Loop of downtown Chicago. Our mission is to ignite curiosity, creativity, and wonder within everyone who walks through our doors. We foster a culture of innovation, inclusivity, and endless possibilities, providing a dynamic and interactive environment for exploration.

ABOUT THE ROLE

WNDR is seeking a Multimedia Technology Manager! If you were the kid who couldn’t resist pushing the button to see what would happen, this is the job for you! The Multimedia manager will help with the setup, testing, and complex installation of immersive, multimedia exhibits for WNDR and manage the maintenance, repair, and installation of new exhibits. This is a very hands-on role that requires moving heavy equipment, using ladders, scissor lifts, etc.

ESSENTIAL FUNCTIONS

  • Opening and closing museum exhibits using set protocol
  • Perform regular maintenance on AV equipment to ensure everything is functioning correctly.
  • Troubleshoot and resolve any issues with equipment, such as sound distortion, poor video quality, or connectivity problems.
  • Provide technical support to presenters and performers, assisting with microphone setup and video playback during events.
  • Create and maintain documentation for AV setups, including diagrams and instructions.
  • Communicate with manager(s) regarding technical issues
  • Train new ambassadors on museum exhibit protocols

QUALIFICATIONS & PHYSICAL REQUIREMENTS:

  • 4+ years’ experience in AV/multimedia tech
  • Excellent communication, organization and interpersonal skills
  • Experience in Installing and maintaining AV equipment in gallery and public space settings (including, but not limited to, cable termination, rack building, understanding of safe mounting and anchoring techniques, projectors, video displays, audio systems, lighting rigs and security devices)
  • Skilled in troubleshooting AV equipment and resolving technical issues promptly to ensure uninterrupted operation during museum hours and report technical issues.
  • Fundamental understanding of TouchDesigner, Unity, Unreal Engine or similar creative coding packages
  • Basic understanding of network configurations and protocols.
  • Experience with Show Controller and WATCHOUT a plus
  • Able to use ladders and instal/test equipments mounted on ceiling
  • Carpentry, electrical, or other construction or facilities experience is a plus
  • Passion to represent WNDR with professionalism, clear communication, high integrity, and enthusiasm for our purpose and mission
  • Eagerness and ability to pick up new software and tools of the trade supervisors/directors/colleagues
  • Ability to work in a fast-paced, team-oriented environment that operates 7 days a week including some night and holiday availability
  • Ability to organize, direct, and manage projects, work independently, and demonstrate sound judgment – holding yourself accountable for activity and results under your leadership

At WNDR, we are passionate about finding self starters who can help us grow our organization. We encourage you to apply, even if your experience doesn’t match every detail of the job description. If we don’t see something that immediately fits, we will keep your resume on file for future opportunities.

WNDR Museum warmly welcomes people of all ages, identities, ethnicities, beliefs, religions, and backgrounds to join our team. WNDR Museum is an equal opportunity employer, fully committed to achieving an inclusive and diverse workplace and we strongly encourage nontraditional candidates to apply. We hold ourselves to our commitment and continuously strive to attract, engage, and grow with our talented team