Bio
Theresa E. Piazza
(814)-933-6808 | TheresaEPiazza@gmail.com | www.linkedin.com/in/theresapiazza
SUMMARY
Highly motivated self-starter eager to find an opportunity to bring big ideas to life especially when those ideas have never been implemented before. Skilled at working within white-space and building cross functional collaboration across both tactical projects and big picture strategic initiatives.
PROFESSIONAL EXPERIENCE
Gotham Immersive Laboratories New York, NY Chief Operating Officer Oct ‘20 – Present
● Led GIL to back to back years of highest revenue and profit since the company’s inception in 2017
● Managed sourcing, logistics, and timeline for our largest client challenge; 10x larger than our previous largest event
● Oversaw a complete engineering development rebuild of the company’s consumer facing app from the ground up
● Created documentation to standardize business processes, both to eliminate single points of legacy information failure
and to operate more efficiently
● Interviewed and hired new team members to double the headcount of the GIL team
Dandy Remote Head of Program Management Office (PMO) Jan ‘23 – July ‘23
● Launched first company-wide integrated OKRs and achieved 70% of ambitious goals by the end of H1 2023
● Drove adherence to project management standards such as single threaded ownership, and clear resource allocation
and prioritization between competing goals
Blue Apron New York, NY Senior Director – Enterprise Program Management Office (PMO) July ‘19 – Dec ‘22
● Created all documentation and process required to establish Blue Apron’s first company wide PMO
● Built a team of 5 project managers who led all business critical projects valued at over $5MM+
● Developed a stage gate process for enterprise level projects and built department specific processes that are able to
operate independent of a project manager’s direct day to day involvement
● Completed 20 projects in the first 18 months, including leading cross functional teams to launch 3 brand new products
in a single quarter, the most product launches in a quarter since Blue Apron was founded
Director – Technical Program Management Mar ‘18 – July ‘19
● Led 5+ projects simultaneously spanning company wide hardware rollouts, software upgrades, and change management initiatives
● Managed a team of 5 contractors to outfit Blue Apron’s newest 500k sq ft production facility with all IT hardware
● Rolled out a timekeeping software upgrade that resulted in the elimination of 97% of missed punches
● Forecasted and ensured adherence to the company wide hardware and software budget, ~$10MM spend annually
● Developed and implemented department specific project management processes to improve communication and
performance between Information System teams
Manager – Technical Program Management Jan ‘16 – Mar ‘18
● Facilitated 30/60/90% design reviews and initial construction of a 500,000 sq ft fulfillment center costing $100MM+ ● Led a team of 2 project managers to execute on key company initiatives within Information Systems
● Supported Operations and Logistics projects to increase production efficiency network wide
● Coordinated removal of IT equipment from 3 different offices and opened 3 other Blue Apron locations
Manager – Operations & Construction Aug ‘14 – Jan ‘16
● Expanded the production footprint of Blue Apron’s network 5x within the first year
● Managed construction projects valued at $3MM+ while simultaneously providing day to day operational support of
home-grown tools required to keep accurate inventory and production metrics
● Established productive relationships with local government officials when opening and renovating production facilities
● Performed new property lease reviews with legal team to ensure future requests and needs were accounted for
● Supported the operational launch of two new product expansions, impacting every area of the Blue Apron business
Unilever Trumbull, CT Team Leader – Customer Service – Safeway July ‘13 – July ‘14
● Managed 5 VMI planners to forecast product for both promotional events and turn; 2014 service level: 96%
● Launched 2 new multi-stop lanes which improved average Safeway YTD service level from 86% to 93%
● Led Quarterly KPI reviews, identified key areas of opportunity across Ice Cream, Foods, and Margarine categories
Independence, MO
Supervisor – Wishbone Production Facility July ‘12 – July ‘13
● Led a tenured union team of 25 in shipping, receiving, inventory, and traceability management
● Transitioned from paper to electronic records for shipping finished goods; saved 17.5 man hours per week
● Created daily crewing schedules, defined job standards and set KPIs to benchmark efficiency from shift to shift
Englewood Cliffs, NJ
Analyst – National Procurement Operations – Personal Care June ‘11 – July ‘12
● Launched material responsiveness analysis in NA and increased personal care material responsiveness by 97% ● Reduced average lead time by 56% across 300+ components, decreased waste write offs by $60,000+
EDUCATION
The Pennsylvania State University
● Majors: Bachelor of Science in Supply Chain Management – The Smeal College of Business
Bachelor of Arts in Economics – The College of the Liberal Arts ● GPA: 3.96 / 4.00 – Graduated with Highest Distinction (Summa Cum Laude)
TECHNOLOGY SKILLS
University Park, PA
May ‘11
Proficiency in: Smartsheets, Jira, Confluence, Google Suite, Slack, Discord & Microsoft Office Suite Experience with: Looker, Airtable, IBM, Red Prairie, SAP, RSI & Interspec
VOLUNTEER / INTEREST
Immersive theater, escape room, and puzzle enthusiast. Avid skier, snowboarder and SCUBA diver.
Penn State Smeal Student Mentor, First Round Capital Mentor, First Step Program Mentor, Reality Escape Podcast Producer